Returns, Exchanges and Shipping

SHIPPING

Shipping timelines reflect the total order processing and shipping times.  Your items will be processed and shipped within 1-2 business days of the order date.  Shipping times will vary depending on standard or priority shipping and the country in which we are shipping your items.

WHAT DO I DO IF MY TRACKING SAYS MY ORDER HAS BEEN DELIVERED AND I HAVE NOT RECEIVED MY PACKAGE?

Oh no!  Please contact us within 30 business days of the delivery date so we can investigate further.

HOW DO I START MY RETURN?

Please note: Customers are responsible for return shipping costs. If your item arrived damaged, defective, or incorrect, please contact us so we can make it right.

If you're looking for a refund to your original method of payment, follow these easy steps:

Head to our CONTACT page to create your return.  

• Place your item(s) and product labels in the reusable shipping bag or box
• Place your shipping label on the outside of the package and make sure that the barcode portion of the label is visible
• We'll refund you within 10-14 business days of receiving your package

 

RETURN ADDRESS

 

TIVIT Returns Department

7301 SW Kable Ln #500

Portland, OR 97224

 

EXCHANGE POLICY

All orders can be exchanged for a different type or size within 30 days of the purchase. Whether you bought one of our products directly through one of our 3rd party sales channels. Simply contact us with the name your product was purchased under and we can help you with an exchange.